Gráinne Clarke (CES) and Yvonne O'Neill (HSE) - Building Capacity for Change

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  Yvonne O'Neill, Head of Performance, Contracting and Improvement Operations in the HSE, and Gráinne Clarke, Senior manager at CES, discuss learning from a programme management approach in public services.
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  • 1. Building Capacity for Change Yvonne O’Neill and Grainne Clarke 7th February 2019 Learning from a programme management approach in public services
  • 2. The story behind the HSE CES partnership • ‘A Vision for Change’, public service reform and Mental Health vision & strategy • Focus on Quality Improvement and Service Users • By 2015 - Strategic Portfolio and Programme Management Office (SPPMO)
  • 3. The CES HSE Collaboration • Technical skills and subject matter expertise • Collaboration with external provider allows mobilisation of knowledge, skills and expertise • Independent and objective advice • ‘Scaffolding’ to support implementation and improvement • Building capacity and a new common language. Side by side learning and innovating. • Collaboration to us means everyday things
  • 4. All change starts with strategy
  • 5. CES and HSE Community Health Operations Improvement Programme • Our approach is to work both horizontally and vertically across the organisation. • Design evolves with experience • Change is incremental
  • 6. Strategic Portfolio & Programme Management Office (SPPMO) in Mental Health Service Improvement Implementation structured change Service user engagement Built and supported project management, sponsorship and government capacity Portfolio of projects that have successfully gone through the key project management stages Learning from experience of designing, implementing and embedding the SPPMO
  • 7. What we learned • A clear vision and purpose • Take the time to start well. • Strong methodology, processes & tools and training • The ‘how’ is as important as the ‘what’ • Change teams with a mix of skills are effective • Context is Key, understand the environment and work with it • Service user engagement at the centre • Communication is a process, it needs good design and planning
  • 8. The partnership continues • The next phase is building service improvement capacity across all community services. • The Improvement programme aims to build on the work and structured learning of the last 3 years. • Continue to collaborate and build capacity.
  • 9. Expect Change The sand continues to shift. • Slaintecare 2017 • Refresh of Vision for Change • HSE Organisational Change • New regulations and strategies Resilience: We expect change, we support capacity for change. We support staff with structured methodology and tools.
  • 10. Thank you www.effectiveservices.org
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