60087744-CUSTOMER’S-PERCEPTION-TOWARDS-THE-LOAN-PRODUCT-OF-STATE-BANK-OF-INDIA

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  INDEX CH. No CONTENTS Acknowledgement Executive Summary Company Profile ã ã ã ã ã ã Overview……………………………………………………..4 History………………………………………………………..7 Competitors………………………….……………………….11 Strength/Opportunity & weakness/Threats…………………..12 Different Products…………………………………………....13 Awards & Recognitions to SBI………………………………14 Page no. 1 2 3 1 2 3-14 4 SBI Loan Product ã ã ã ã ã Introduction to Advance Product……………………………...16 SBI Advance Product………………………………….............17 Statement the Problem………………
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    Declaration CH.No CONTENTS Pageno. 1 Acknowledgement 1 2 Executive Summary 2 3   Company Profile ã Overview……………………………………………………..4 ã History………………………………………………………..7 ã Competitors………………………….……………………….11 ã Strength/Opportunity & weakness/Threats…………………..12 ã Different Products…………………………………………....13 ã Awards & Recognitions to SBI………………………………14 3-14 4 SBI Loan Product ã Introduction to Advance Product……………………………...16 ã SBI Advance Product………………………………….............17 ã Statement the Problem………………………………………...33 ã Research objectives…………………………………………....34 ã Significance and scope………………………………………...35 15-35 5 Research methodology 36-38 6 Analysis of data 39-47 7 ã Findings……………………………………………….…...….49 ã Suggestion & Recommendation………………………............51 ã Conclusion…………………………………………………….53 48-53 8 Annexure 54-56 9 Bibliography 57-58 1 INDEX  I Abhishek Silla hereby declare that following documented project titledCustomers Perception towards State Bank of India’s Loan (SBI) product.Is an organized and authentic work done by me for the partial fulfillmentfor Master of Business Administration at Destimoney.All the endeavors put in the fulfillment of the task are genuine andsrcinal to the best of my knowledge.(Abhishek)Date :Place : 2  Acknowledgement It is my proud privilege to release the feelings of my gratitudeto several persons who helped me directly or indirectly to conduct this project work. I thank to my teacher and my faculty guide Prof. Umeshkasar, Prof. Vinod Khair For institute of D.B.Pawar college of management , kalwan and to my corporate guide Mr. Suresh Gulve RMME, SBI IFB Malad Branch, Mr. Pravin Hakim, Customer SupportOfficer (CSO) , SBI IFB Malad Branch for their sincere guidance andinspiration in completing this project.I am extremely thankful to the Director, and faculties of theInstitute for their coordination and cooperation.I am also extremely thankful to all those persons who have positively helped me and customers who responded my questionnaire,around whom the whole project cycle revolves.Thanking You 3  Executive Summary In the ever growing competition, the behavioral aspect of consumersIs the core concept & is also an essential aspect for any business concern.This topic deals with the CUSTOMER’S PERCEPTION TOWARDSTHE   LOAN PRODUCT   OF   STATE BANK OF INDIA (SBI BANK).This project report includes five different chapters. The report beginswith the introduction to company, its area of operation, its organizationstructure, its achievements, etc.The second chapter is the introduction to the Loan Product whichgives a brief idea regarding LOAN PRODUCTS of SBI BRANCH of Malad(W), Mumbai where the project is undertaken . It also contains theobjectives and limitations   of the project.The third chapter, methodology adopted in preparing this report ismentioned. It covers the sample procedure, types of data used and thedata collection method.The fourth chapter shows the analysis of data through tabulation,computation and also graphical representation of data collected fromsurvey.The fifth chapter deals with the findings , suggestion & conclusion part after analysis is made.The sixth chapter the recommendation part is covered which aremade after a depth study of the analysis part of thesis.In each of the five chapters as described above, every chapter has been presented in a manner so as to enable the reader to view the contentseasily. The report includes figures and data wherever necessary for thereader to have good understanding of the topic. 4
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